Information and Support Service

Information and Support Service

Our Lo-call Information and Support Telephone Helpline operates from Monday to Friday, 9am to 1 pm, and 2- 5pm.

We will answer your questions on all aspects of brain injury or provide you with a listening ear if you need one.

Phone 1890 200 278 if you are ringing from within the Republic of Ireland. If you are calling from the UK, or elsewhere, please dial 00 3531 604 1729  to reach us.

You can also contact the Information and Support Team through email on or via our contact form.

If you leave us a voice message, or send us an email, we will reply to you the next working day, or sooner.

Ruth LunnonInformation and Support Worker









If you have an urgent need for emotional support when our phone lines are closed, and need to speak to someone, please consult our list of emergency support numbers here.





We also have a flyer and a poster to download. Click on the image to download in Adobe Acrobat format (.pdf).



 Feedback, Comments, Complaints, Policies

We welcome your comments on our Information and Support service. If you have used the service and would like to let us know how we did, please let us know by filling in our brief online survey at this link 

 If you would like to make a complaint about our service or any other aspect of Headway services, please refer to our guide to making a complaint or comment

We have a policy on the Information and Support Service to be caller centred, but not to tolerate abuse directed at our staff. Our policy on handling abusive contact is described in this document